Terms of Use & Disclaimer.
The information on this website is for general guidance in the jurisdiction of England and Wales.
Although care is taken to ensure the information on this website is accurate we do not accept responsibility for any errors, mistakes or omissions.
By using this website or communicating with Catalyst Law you must read this disclaimer and agree to the terms of use contained within it. If you do not agree to these terms of use you are not authorised to use this website or its resources.
This document should also be read in conjunction with the website Privacy Policy.
Although care is taken to ensure the information on this website is accurate we do not accept responsibility for any errors, mistakes or omissions.
By using this website or communicating with Catalyst Law you must read this disclaimer and agree to the terms of use contained within it. If you do not agree to these terms of use you are not authorised to use this website or its resources.
This document should also be read in conjunction with the website Privacy Policy.
Content Use.
The information on this website and associated newsletters is not intended to be legal advice and is for informational purposes only. Before relying on the information contained on the website, you should seek specialist advice from a qualified solicitor who can provide assistance based on your specific circumstances.
Any reliance upon the information given on this website is at the user's own risk. Catalyst Law is not liable for any loss or damage, whether direct, indirect or consequential arising from your accessing or reliance on information contained in this website. This includes any perceived delay or failure to respond to an enquiry generated from the website.
Any reliance upon the information given on this website is at the user's own risk. Catalyst Law is not liable for any loss or damage, whether direct, indirect or consequential arising from your accessing or reliance on information contained in this website. This includes any perceived delay or failure to respond to an enquiry generated from the website.
Accessibility Statement.
We welcome enquiries from disabled people and have built our website to be accessible to a diverse variety of users and devices.
The website has been created to be as accessible as possible with responsive design, alternate text and re-sizeable fonts to conform with the Equality Act 2010. If you have any difficulty using the website please contact us and we will be happy to do all we can to ensure that the information contained is accessible to you.
The website has been created to be as accessible as possible with responsive design, alternate text and re-sizeable fonts to conform with the Equality Act 2010. If you have any difficulty using the website please contact us and we will be happy to do all we can to ensure that the information contained is accessible to you.
Professional Client Solicitor Relationship.
Use of this website is not intended to create a legal, professional or business relationship. The content of this website does not constitute legal advice from a law firm or solicitor.
The submission of an online enquiry form, email or a transaction via our online store does not automatically establish a solicitor/client relationship with you.
No formal relationship between solicitor and client is created until instructions have been accepted by a written engagement letter from Catalyst Law that encloses our full terms of business.
The submission of an online enquiry form, email or a transaction via our online store does not automatically establish a solicitor/client relationship with you.
No formal relationship between solicitor and client is created until instructions have been accepted by a written engagement letter from Catalyst Law that encloses our full terms of business.
Fees.
All fees quoted are in British pound sterling (GBP).
Our fees are exclusive of any deductions or transaction charges that may be incurred as a result of you making a payment to our UK bank account.
Our VAT number is 438 1462 92.
Our fees are exclusive of any deductions or transaction charges that may be incurred as a result of you making a payment to our UK bank account.
Our VAT number is 438 1462 92.
Email.
Whilst we use anti-virus and anti-malware software on our systems, we accept no liability for any viruses or malicious code that is processed by our email systems or which originate or purport to originate from Catalyst Law.
We accept no liability or responsibility for fraudulent or malicious emails purportedly coming from Catalyst Law or our domain (catalystlaw.co.uk). It is your responsibility to ensure that any emails purportedly coming from us are genuine before relying on anything contained in them.
All emails sent or received by us may be subject to monitoring.
Should you have any queries on an email you have received from Catalyst Law, please contact us immediately on 0333 0111 903.
We accept no liability or responsibility for fraudulent or malicious emails purportedly coming from Catalyst Law or our domain (catalystlaw.co.uk). It is your responsibility to ensure that any emails purportedly coming from us are genuine before relying on anything contained in them.
All emails sent or received by us may be subject to monitoring.
Should you have any queries on an email you have received from Catalyst Law, please contact us immediately on 0333 0111 903.
Purchasing Products Online.
Certain products are made available to purchase online via our store at https://www.catalystlaw.co.uk/store/.
Card payments are processed through an online payment service provider who will encrypt your card details in a secure environment. We accept no responsibility for problems you may encounter making payment through our payment service provider or in downloading a document.
Promotional or coupon codes are only valid for orders placed online and may be withdrawn at any time.
Digital products purchased online will be supplied at the end of checkout process via a download link and also within 10 minutes by an email confirmation. You may re-download the files as often as you wish for a period of 30 days.
You may only purchase our products if you are over 18 years old.
If you are a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 may apply to your purchase and so you may be able to cancel your order with us within 14 days of the purchase date and receive a full refund. However by accepting these terms and downloading the files you agree that you are instructing us to deliver the product immediately and you understand that you lose your right to cancel your order within 14 days. This does not affect your rights in the event that the product is faulty or not as described.
If you are not a consumer, you confirm that you have the express authority of the business on whose behalf you are purchasing our products.
If you have any questions, issues or concerns with a purchased product please email us at [email protected].
Card payments are processed through an online payment service provider who will encrypt your card details in a secure environment. We accept no responsibility for problems you may encounter making payment through our payment service provider or in downloading a document.
Promotional or coupon codes are only valid for orders placed online and may be withdrawn at any time.
Digital products purchased online will be supplied at the end of checkout process via a download link and also within 10 minutes by an email confirmation. You may re-download the files as often as you wish for a period of 30 days.
You may only purchase our products if you are over 18 years old.
If you are a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 may apply to your purchase and so you may be able to cancel your order with us within 14 days of the purchase date and receive a full refund. However by accepting these terms and downloading the files you agree that you are instructing us to deliver the product immediately and you understand that you lose your right to cancel your order within 14 days. This does not affect your rights in the event that the product is faulty or not as described.
If you are not a consumer, you confirm that you have the express authority of the business on whose behalf you are purchasing our products.
If you have any questions, issues or concerns with a purchased product please email us at [email protected].
Downloading Documents & Templates.
On the website we may provide forms, documents and templates for you to download by purchasing or in some instances for free. By downloading these materials you agree that:
- They are generic documents and whilst every effort has been made to ensure that they are accurate Catalyst Law shall not be liable to any person or entity with respect to any loss or damage caused or alleged to be caused as a result of their use.
- Documents are provided as generic template versions for you to edit and change to suit your circumstances.
- If you are unsure that a document meets your needs you should consult a solicitor for specific advice.
- All documents have been designed for use in England and Wales.
- No client-solicitor relationship is established by your purchase of a document.
- You may edit and use a purchased document as often as you like to produce material for a single business or your own personal use.
- You must not resell, sub-license or make publicly available any document or modified version thereof, unless Catalyst Law have made a specific agreement with you allowing you to do so.
- You agree that you will not use these documents in a way that may give the impression that they emanate from, or that they are connected with Catalyst Law.
External Links & Downloads.
This website contains links to other websites that are not controlled by Catalyst Law and if you follow these links you will leave our website. External links are provided for convenience only and do not constitute any endorsement and we do not accept any responsibility for them.
Although reasonable care is taken to ensure that materials available or linked from our website and emails are virus and malware free, we do not accept responsibility for any malicious code you encounter.
Although reasonable care is taken to ensure that materials available or linked from our website and emails are virus and malware free, we do not accept responsibility for any malicious code you encounter.
Copyright & Intellectual Property.
The intellectual property rights that including copyright and trademarks in all material on our website are owned by Catalyst Law unless otherwise stated in the content. All rights are reserved.
You may not reproduce or modify any part of this website without express written permission, except in the following circumstances:
You may not replicate, reproduce or modify any part of our letterhead, documents supplied by us, or our email footer.
You may not reproduce or modify any part of this website without express written permission, except in the following circumstances:
- You may download, save and print our materials for your personal use and reference.
- You may share our materials as long a Catalyst Law are credited and the original source is directly linked.
You may not replicate, reproduce or modify any part of our letterhead, documents supplied by us, or our email footer.
Regulation & Governing Law.
Jane Gittins trading as Catalyst Law is authorised and regulated by the Solicitors Regulation Authority under authorisation number 634437.
This website and your use of it is governed by the laws of England and Wales and you agree that any dispute about the website use will be determined only by the courts in this jurisdiction.
This website and your use of it is governed by the laws of England and Wales and you agree that any dispute about the website use will be determined only by the courts in this jurisdiction.
Complaints.
We want to give you the best possible service when you become our client. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately so that we can do our best to resolve the problem for you. In the first instance it may be helpful to contact the lawyer who is working on your case to discuss any concerns and we will do our best to resolve any issues at this stage. If you feel that you would like to make a formal complaint then you can access our full complaints procedure.
What happens if I don't agree with your views on the complaint?
If we are unable to resolve the complaint with you then you can have the complaint independently looked at by the Legal Ombudsman or the Solicitors Regulation Authority (SRA).
The Legal Ombudsman investigates problems about poor service from lawyers. Before accepting a complaint for investigation the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
If you would like more information about the Legal Ombudsman, please contact them at:
Legal Ombudsman
PO Box 6167,
Slough,
SL1 0EH
www.legalombudsman.org.uk
Call 0300 555 0333 between 8:30AM and 5:30PM. For minicom call 0300 555 1777.
Email [email protected]
The SRA can assist if you are concerned about our professional conduct or behaviour. This could be in the case of a regulatory breach, dishonesty, misplacing your money, or treating you unfairly because of a protected characteristic. In these scenarios the SRA can be contacted at:
Solicitors Regulation Authority
The Cube,
199 Wharfside Street,
Birmingham,
B1 1RN
www.sra.org.uk
Call 0370 606 2555 between 8:00AM and 5:00PM.
Email [email protected]
What happens if I don't agree with your views on the complaint?
If we are unable to resolve the complaint with you then you can have the complaint independently looked at by the Legal Ombudsman or the Solicitors Regulation Authority (SRA).
The Legal Ombudsman investigates problems about poor service from lawyers. Before accepting a complaint for investigation the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint
- One year from the date of the act/omission; or
- One year of you realising there was a concern.
If you would like more information about the Legal Ombudsman, please contact them at:
Legal Ombudsman
PO Box 6167,
Slough,
SL1 0EH
www.legalombudsman.org.uk
Call 0300 555 0333 between 8:30AM and 5:30PM. For minicom call 0300 555 1777.
Email [email protected]
The SRA can assist if you are concerned about our professional conduct or behaviour. This could be in the case of a regulatory breach, dishonesty, misplacing your money, or treating you unfairly because of a protected characteristic. In these scenarios the SRA can be contacted at:
Solicitors Regulation Authority
The Cube,
199 Wharfside Street,
Birmingham,
B1 1RN
www.sra.org.uk
Call 0370 606 2555 between 8:00AM and 5:00PM.
Email [email protected]
Alternative Dispute Resolution (ADR).
We are required to inform you about alternative dispute resolution as a potential route to resolve complaints. ADR providers such as the Small Claims Mediation Service (www.gov.uk/guidance/small-claims-mediation-service) may be suitable to handle complaints relating to legal services. However you would need to seek our express permission to use ADR and a specific ADR provider.
As a regulated law firm we cooperate fully with the Legal Ombudsman who can be contacted at anytime at the address listed above.
As a regulated law firm we cooperate fully with the Legal Ombudsman who can be contacted at anytime at the address listed above.