Grievance Policy and Procedure Pack
Our Grievance Policy and Procedure Pack provides your business with a robust Grievance Policy and all the letters required to address a complaint raised by an employee.
Employers are legally obliged to have some kind of grievance procedure and having a dedicated policy allows employees to voice complaints in a constructive way. A documented procedure and supporting template letters will help ensure that managers handle staff complaints appropriately and efficiently.
Our downloadable Grievance Policy Pack contains:
Company Grievance Policy and Procedure
A two page policy outlining a standard grievance procedure, inclusive of:
- How an employee can lodge a complaint
- Steps to resolve a grievance (informal process)
- Organising a grievance meeting and investigation
- A grievance appeals process
Letter inviting employee to a grievance meeting
Letter inviting an employee to a meeting or hearing with management following the submission of a formal written grievance.
Grievance meeting template
Template forms for conducting the grievance meeting, witness interviews and writing an investigation report.
Letter advising result of grievance investigation
Letter informing the employee of the decision and actions after a grievance meeting.
Letter inviting employee to a grievance appeal meeting
If the original grievance decision is appealed, this letter invites the employee to an appeal meeting.
Letter advising result of grievance appeal
Letter communicating final decision following a grievance appeal meeting.
All templates are provided in a Microsoft Word (.doc) format, fully editable in a variety of word processors and available for immediate download after purchase.
Grievance Policy Template
Small Business Grievance Procedure Template
As a minimum, a Grievance Policy must include who an employee should contact in the event of a complaint, how the grievance process works and how long it will take. By way of example, it is best practice for the company policy to include:
- a path to resolve the problem informally
- how the grievance hearing or meeting will be run
- who can accompany the employee at the meetings
- how to appeal the decision of a grievance hearing
- the time limits for each stage of the process
Need a Grievance and a Disciplinary procedure?
If your SME also needs a disciplinary policy, we now offer a combined Grievance and Disciplinary Policy Pack at a special discounted price.